From juggling to leading — with systems that actually work.
At Serman & Co., we don’t do “good enough.” We build seamless operations that reflect the bold vision of your brand. Whether you’re a founder-led service business, a boutique agency, or a luxury hospitality brand — our service tiers are crafted to meet you where you are and elevate you to where you want to be.
Signature Systems Reset
Duration: 4–6 weeks | Starting Price: €3,000
Ideal For: Founder-led service businesses and micro teams
What You Get:
- Deep audit of your current workflows & client journeys
- Custom set-up of your HQ (Notion or ClickUp)
- Onboarding + delivery templates ready to go
- Hand-over session to launch your system
Positioning: You’re done being the system. Let me build it for you.
Transformation: From chaos to clarity — your business runs on structure so you can focus on doing what you love.
TIER 1
Growth Engine Implementation
Duration: 8–12 weeks | Starting Price: €6,000
Ideal For: Scaling boutique agencies and service brands
What You Get:
- Full rebuild: automations, delivery pipelines, team structure
- KPI dashboard & strategic reporting
- SOP library & training materials
Positioning: Your business runs beautifully while you lead.
Transformation: Build a business that hums — you stay strategic, not strapped.
TIER 2
Fractional Operations Partner
Duration: Monthly retainer (minimum 3 months) | Starting Price: €4,000/month
Ideal For: Growth brands ready to hand over operations
What You Get:
- Weekly operations oversight & leadership check-ins
- Monthly KPI review & strategic session
- Continuous process optimisation
Positioning: You step into CEO. I keep the machine humming.
Transformation: Long-term partnership that turns your business into a self-sustaining system — elegant, efficient, and built to scale.
TIER 3
Tailored Solutions
Boutique Web Agencies
Delivery Pipeline Fix (4 weeks | €4,000)
- Map end-to-end workflows
- Branded Asana/ClickUp templates
- Team & client training
Delivery becomes predictable. Premium becomes normal.
Agency Scale Framework (2–3 months | €7,000)
- Scale infrastructure: roles, SOPs, dashboards
- Profit & project visibility systems
Scale without sacrificing craft.
Operations Lead Retainer (3-month minimum | €5,000/month)
- Ongoing operations leadership
- Team coordination & delivery quality
our agency runs like the brand you sell.
Luxury Hospitality Brands
Operational Elegance Audit (1-2 weeks | €5,000)
- Guest-journey review + backend systems check
- Team workflows + communication analysis
Luxury experience begins behind the scenes.
Experience & Systems Transformation (6-8 weeks | €10,000)
- End-to-end operations rebuild: guest services, CRM, staff workflows
- KPI + guest feedback dashboard
Your operations mirror the brand you show the world.
Fractional Operations Director (3-month minimum | €6,000/month)
- Monthly strategic operations leadership
- Guest experience optimisation
- Team & systems leadership
You run the brand. I run the operation.
Why Serman & Co?
Your brand deserves systems that aren’t just functional — they’re exceptional.
- Proven experience across service, agency and luxury hospitality sectors
- Strategic operations crafted with premium brand aesthetic
- Offer architecture built for founders who demand clarity, calm and impact
READY TO MOVE FORWARD ?